FAQ's

(1) Online Shop

What forms of payment do you accept?

We accept all major credit cards Visa, MasterCard, American Express and Discover as well as PayPal payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?

Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure.

Do you offer wholesale pricing?

Yes. If you would like a wholesale account, please contact us and include your business details in your message.

Where can I find a sizing chart?

Our sizing chart can be found here.

What is your exchange / return policy?

Customer satisfaction is of the utmost importance to us. Unused / unworn shirts can be returned within 30 days of delivery. Returns must include a copy of your receipt. If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product. Customers are responsible for return shipping. No returns or exchanges on sale items.

Please send all return/exchange inquiries to: info@thegreatpnw.com

(2) Shipping

How long will delivery of my order take?

Orders are shipped on Tuesdays and Fridays every week. Domestic orders are typically delivered within 5-10 business days via USPS Priority Mail. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing.

Sometimes there is a delay for USPS tracking numbers to update. Your tracking number will be updated once your package reaches a USPS checkpoint. Please allow 2-3 business days and check again if it is not loading.

Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

Do you ship internationally?

Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

(3) More Questions

If you have further questions, please feel free to contact us